Warranty

If you wish to return merchandise you must request a Return Merchandise Authorization

We do not offer a satisfaction guarantees or refunds at this time, only replacement of defective items.  All sales are final. Please follow the guidelines and we will help you return items fast and efficiently. However, due to the nature of the business of replacement parts, you must act promptly to avoid losing the option of getting a replacement or refund.

Dead on Arrival (DOA), Items Incorrectly Shipped (IIS) and items that you wish to return for any other reason must be reported within 10 days from receiving the item to get a replacement. You must obtain a Return Authorization Number with in the 10 days period or you will not be able to get a refund if items were incorrectly shipped.

We reserve the right to test the product and confirm the defectiveness before issuing an exchange.

All items must be 100% complete, original packaging, including all warranty cards, manuals, cables, accessories, components, original labels and UPC codes on manufacture boxes to be accepted for RMA. Incomplete returns will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return.
 

• Shipments that are refused without authorization, or that are returned to us because the address is invalid, are subject to a restocking fee of 15% or $15 (whichever is greater) plus applicable shipping and handling fees.
• Any items defaced, physically damaged, non-functional due to user error or virus will not be replaced.
• Any returns with out a Valid RMA Number will not be replaced.
• Any item after 10 days after an RMA number has been issued.

Customer is responsible for all shipping charges on return items. All related fees (shipping and return shipping fees) are non-refundable for all items. If we send you an incorrect item or the item is defective and you wish to get a replacement we will ship the item back to you via USPS First Class Service at our expense.

Allow up to 20 business days for all exchanges to be processed.  If Extraordinary Buyers does not manufacturer the product then there is only a 90 day period where the customer can ship the item back to get replaced.  All other warranty claims will have to handled with the manufacturer of the device in question.

All products are covered by Extraordinary Buyer's warranty against defects.

If an item proves to be defective, use the Return Merchandise Authorization Link to have the product repaired or replaced. All of our products are covered by a 90-Day Extraordinary Buyer's warranty, unless otherwise stated on the product page.
 

Defective products can only be exchanged for the same identical part number/ item.

Regardless of the brand, products will be covered exclusively by Extraordinary Buyer's stated warranty.